Client Resource Center

Document PrismONE ID Setup Guide PrismONE ID lets you securely sign in to your PrismHR account by confirming your identity with a code sent to your phone or an authenticator app. View document Document PrismONE ID FAQs Frequently asked questions about PrismONE ID. View document Document PrismONE Mobile App Installation Guide A quick guide to downloading and installing the PrismONE Mobile App so you can access your employee portal anytime, anywhere. View document Document PrismONE Mobile App Navigational Guide A guide to navigating the PrismONE Mobile App and finding the tools available in your employee portal. View document Document PrismONE Mobile App FAQs Answers to common questions about downloading, accessing, and using the PrismONE Mobile App. View document

Video Employee Portal Overview — 2023 Release A quick overview of what employees will find in their view of the Questco Portal. Watch video Document Employee Registration & Onboarding Guide View document Video How to View Your Pay Stub Watch video Video Requesting Time Off Watch video Video Employee Portal — Update Your Address How to update your home address information in the Employee Portal. Watch video Video Updating Contact Information Watch video Document ESS Contact Information View document Document New Employee FAQ — Leaving Questco Details about the Employee Care Center for employees leaving Questco. View document

Video Payroll Timeline for Service Excellence A timeline overview video detailing the steps, required information, and timing needed to deliver a great payroll experience for your employees. Watch video Document Payroll Timeline for Service Excellence (One-Pager) A one-page timeline of the steps, required information, and timing for a great payroll experience. View document Video How to Approve Payroll Watch video Video Payroll Time Sheet Entry Watch video Video How to Enter a Pay Rate Change (2025) Watch video Video View Employee Paycheck A 3-minute video showing how to view your employee’s paycheck on the client portal. Watch video Video Printing a Check Stub Watch video Video Viewing an Employee W-2 Watch video Video Accessing Your Invoice A 3-minute video showing how to view your invoice on the client portal. Watch video Video Older version How to Enter a Pay Rate Change (2022) There is a newer version of this process available. Watch video

Document Questco 401(k) Plan Features View document Document Walk Through Medicare Health coverage options for employees 65+, including staying on the group plan or delaying Medicare enrollment, plus resources to compare plans and costs. View document Document Transparency in Coverage — Machine-Readable Files Learn more about the Transparency in Coverage rule effective 7/1/22. View document Document ZayZoon Employee FAQ View document Document ZayZoon EWA — FAQs for Clients Frequently asked questions about Questco’s Earned Wage Access (EWA) partner, ZayZoon. View document Document FinFit Financial Wellness Information about FinFit financial wellness benefits. View document Document FlexFunding Financial Requirements PFC’s funding process is simple, fast, and friendly, designed to get you the capital you need without the hassle. View document

Document New Questco October 2026 HR Newsletter View document Document New Questco September 2026 HR Newsletter View document Document Questco August 2026 HR Newsletter View document Document Questco July 2026 HR Newsletter View document Document Questco June 2026 HR Newsletter View document Document Questco May 2026 HR Newsletter View document Document Questco April 2026 HR Newsletter View document Document Questco March 2026 HR Newsletter View document Document Questco February 2026 HR Newsletter View document Document Questco January 2026 HR Newsletter View document

Document Care Center Poster The information needed to reach the Questco Care Team for support. View document Document HR Services Guide View document Document Talent Acquisition / Screening Services Guide View document Document Implementation FAQ Answers to common questions about the implementation process. View document

Document Form I-9 Client Instruction Guide Key compliance guidelines to protect your business, provided by USCIS I-9 Central. View document Video Form I-9 Section 2 Approval Walks you through accessing, completing, and submitting Section 2 of the I-9 on the Questco client portal. Watch video Document Form I-9 Section 2 Approval Process Step-by-step guide to completing and submitting Section 2 of the I-9 in the Questco Portal. View document Document I-9 Temporary Approver Access Form User access request form for granting temporary access to approve I-9, Section 2. View document Document Authorized Company Representative (I-9 for Remote Workers) Details on Questco’s I-9 Authorized Company Representative. View document Document Resolving E-Verify Messages Instructions for resolving E-Verify messages in the Questco Portal. View document Document Older version I-9 Remote Flexibilities End — Sample Action Plan Sample plan for in-person inspection of Form I-9. View document Document Older version I-9 Remote Flexibilities End — Client Communications Memo ending Form I-9 remote flexibility. View document

Video Questco Portal Overview Client portal navigation and basic features. Watch video Document Questco Portal Reference Guide Features, navigation, and use cases for basic Questco Portal functionality. View document Video Adding an Employee in Prism (New Hire) 2025 Watch video Document Hiring a New Employee Using the New Hire Dashboard View document Video Terminate an Employee (2025) System-specific steps for terminating an employee from the Questco Portal or HRIS. Watch video Video Employee Address Change A 2-minute video on updating an employee’s address through your client portal. Watch video Document Updating Employee Positions How to update employee positions on the Questco client portal. View document Document Document Management in the Questco Portal Managing employee documents on the client portal. View document Video Document Management Watch video Video Access the Client Allocation Report Watch video Document Available Client Reports Available reports and their content fields, to help you pick the best report for your needs. View document Video Adding and Removing Favorites Watch video Video Older version Adding an Employee in Prism (New Hire) 2022 There is a newer version of this process available. Watch video

Document Questco Connect (Integrations) More information on our integration software. View document Document Questco Learn Brochure More information on our employee learning management software. View document

Word New Construction (29 CFR 1926) One toolbox talk per month for general construction operations, with discussion prompts and an attendance roster. Download Word New DOT / Fleet & Driving One toolbox talk per month for commercial driving and fleet operations, with discussion prompts and an attendance roster. Download Excel New Garden Center & Retail Nursery One toolbox talk per month for retail nursery and garden center operations, with discussion prompts and an attendance roster. Download Word New Hotel & Hospitality One toolbox talk per month for housekeeping, engineering, food & beverage and front-of-house teams, with discussion prompts and an attendance roster. Download Word New Manufacturing & Fabrication One toolbox talk per month for manufacturing, fabrication and associated warehouse operations, with discussion prompts and an attendance roster. Download Word New Nursing Home & Long-Term Care One toolbox talk per month for non-clinical and support staff in long-term care facilities, with discussion prompts and an attendance roster. Download Word New Office, Travel & Virtual One toolbox talk per month for office staff, employees who travel to client sites, and remote employees, with discussion prompts and an attendance roster. Download Word New Property Management & Maintenance One toolbox talk per month for property management and maintenance operations, with discussion prompts and an attendance roster. Download Word New Warehouse & Maintenance One toolbox talk per month for warehouse operations and facility maintenance, with discussion prompts and an attendance roster. Download

Excel New Construction (29 CFR 1926) Tracker Log each month’s talk and attendance — the status column updates automatically. Download Excel New DOT / Fleet & Driving Tracker Log each month’s talk and attendance — the status column updates automatically. Download Excel New Garden Center & Retail Nursery Tracker Log each month’s talk and attendance — the status column updates automatically. Download Excel New Hotel & Hospitality Tracker Log each month’s talk and attendance — the status column updates automatically. Download Excel New Manufacturing & Fabrication Tracker Log each month’s talk and attendance — the status column updates automatically. Download Excel New Nursing Home & Long-Term Care Tracker Log each month’s talk and attendance — the status column updates automatically. Download Excel New Office, Travel & Virtual Tracker Log each month’s talk and attendance — the status column updates automatically. Download Excel New Property Management & Maintenance Tracker Log each month’s talk and attendance — the status column updates automatically. Download Excel New Warehouse & Maintenance Tracker Log each month’s talk and attendance — the status column updates automatically. Download